Complaints Procedure

  • At AMS Group we have demonstrated and have a trend of achieving a good level of service, however like any other organisation you may have an interpretation or expectation of a different level of service we should be offering or we may have got something wrong from human error. If you are not happy with the level of service, we do want to hear about it and put it right. We believe this will also help us improve our services for customers of the future.

Complaints Process

  • Your concerns will be investigated, to ensure we can put it right. If you are not happy please send your complaint to us in writing Havelock Hub, 14 Havelock Place, Harrow, UK, HA1 1LJ Alternatively send us an email to complaints@amsltdgroup.com. In sending an email put in the business name, address, contact details, and description of complaint. We will try our upmost to come to a satisfactory resolution, however certain conditions may delay the process, if we are awaiting 3rd party details.

Deadlock or unable to reach an agreement

  • In the event we are unable to reach a satisfactory, compromise or resolution, and you are not satisfied with the final decision letter or 8 weeks have passed. You have have the right to refer the complaint to the Energy Ombudsman Service which is an impartial and free service.

    Energy Ombudsman can be used if a complaint has not been resolved after 8 weeks or if deadlock has been reached
    Energy Ombudsman is impartial and free to use

Energy Ombudsman can be contacted in the following way:

Name: Energy Ombudsman

Website: www.energyombudsman.org

Email: enquiry@energyombudsman.org

Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)

Post: Energy Ombudsman

P.O. Box 966

Warrington, WA4 9DF

Company Name: AMS LTD

Phone: +44 3333 444 941
Timings: 10am to 5.30pm
Address: Havelock Hub, 14 Havelock Place, Harrow, UK, HA1 1LJ